Quality Voice & Data Names Kelsey Olsen Director of Enhanced Telecom

Quality Voice & Data, Inc. announced the appointment of veteran employee Kelsey Olsen to the position of Director of Enhanced Telecom Services. Kelsey is responsible for the company's telecom service offerings under the Quality Voice & Data brand as well as the company's telecom infrastructure.

"We have made a significant investment in our telecom infrastructure, including installing a feature-rich Class 5 switch to augment our existing Class 4 switch and network. In addition, the company has grown its underlying carrier network to include over 6 major diverse and redundant routes spanning more than 100,000 telephone numbers. Operating a contact center in today's environment requires the ability to deliver applications that go far beyond making and receiving telephone calls — enhanced routing, SMS text, IVR, automated DNC collection systems, click-to-call, and enhanced Local Caller ID services are some of these new drivers," explains Quality Voice & Data's Principal. "This installation is phase two, following last year's deployment of a best-in-class cloud-based Noble Systems dialer and the company's PCI Level 1 certification. The integration of these two environments gives us the ability to deliver contact center programs that maximize every client contact."

Kelsey Olsen worked for Quality Contact Solutions for over 5 years as the Director of Back Office Operations. With a background in the company's Enhanced Local Caller ID offering, Kelsey brings the depth of expertise this new role requires, having also been involved in the planning and execution of the new deployments.