Dial plan and number footprint
How many DIDs you need, how calls are spread across them, and when a number is being pushed past what looks normal.
Featured suite
Trusted Call Completion®
Trusted Call Completion® is our flagship suite for lifting answer rates. It combines the technology and the calling strategy that decide whether an outbound call is delivered, trusted, and picked up — owned end to end by a carrier.
- STIR/SHAKEN authorized since 2021
- FCC Section 214 carrier
- All 4 CTIA BCID™ roles
- A-Level attestation
- Direct carrier termination
What's in the suite
Authenticated signing, branded display, reputation monitoring, spam-label remediation, and direct carrier termination — plus the dialing strategy that makes them hold up in the real ecosystem, working together instead of as disconnected point tools.
- A-Level STIR/SHAKEN attestation
- Branded Calling ID™ display
- Real-time caller ID reputation monitoring
- Spam Likely remediation
- Direct carrier termination
- Calling strategy built with your team
Measured against clients' existing carriers in controlled A/B tests
+38%
average answer rate lift for TCC™ clients
+15%
answer rate lift from Branded Calling ID™ alone
How Trusted Call Completion® works
One carrier owns the whole call path, so each step reinforces the next instead of fragmenting across vendors.
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Strategize
Before a single call goes out, we review your dial plan — DID footprint, volume per number, pacing, and geography — and build a strategy the analytics engines will read as legitimate.
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Authenticate
We sign your calls with A-Level STIR/SHAKEN attestation as the carrier, so they leave verified and authorized.
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Deliver
Calls terminate directly to the major carriers — no aggregator in the middle to strip or downgrade your attestation.
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Monitor
We watch how your numbers are labeled across carriers in real time and flag spam labels before answer rates fall.
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Remediate
When a number is flagged, we lead the fix through the right channels and keep dialing strategy aligned so it sticks.
Technology alone won't get you answered
You can sign, brand, and route calls perfectly and still burn your numbers with the wrong dialing behavior. The analytics engines that label calls are watching how you dial, not just who you are — so strategy is part of the service, not an afterthought.
Pacing, volume, and retries
Call volume per number, attempts per contact, and retry cadence — the patterns that trip spam algorithms fastest.
Local presence, done carefully
Local caller ID can lift answer rates or wreck a number's reputation. We advise on where it helps and where branded display is the better play.
How the ecosystem actually works
Carriers, analytics providers, and the STIR/SHAKEN framework each treat your traffic differently. We know those channels and translate them into decisions you can act on.
List hygiene and consent
Complaints and wrong-party contacts feed the models that flag you. Clean data and defensible consent protect the reputation you're paying to maintain.
Ongoing review, not a one-time setup
Programs change and so do the algorithms. We revisit the strategy as your volume, campaigns, and results move.
Why a carrier-owned suite outperforms point tools
| Capability | Aggregator-routed provider | Quality Voice & Data |
|---|---|---|
| A-Level attestation preserved end to end | Often downgraded | Yes |
| Direct carrier termination | Usually no | Yes |
| Real-time reputation monitoring | Limited | Yes |
| Spam-label remediation led for you | Rare | Yes |
| Dialing strategy and ecosystem guidance | Self-serve | Built with you |
| One accountable team for the whole call path | No | Yes |
Answer rate is the only metric
Every component — and every strategy call we make with your team — exists to get more of your legitimate calls answered. We deliver and measure the whole call path, as only a carrier can.
We ran an A/B test against a major provider and blew them out of the water. It was a huge win for the client. — Joe Scarpelli, President, Quality Voice & Data
See what the lift is worth for your program
Model your potential answer-rate lift, then talk to a carrier about getting there.
Trusted Call Completion®: common questions
What is Trusted Call Completion®?
Trusted Call Completion® is QVD's flagship, carrier-owned suite that combines A-Level STIR/SHAKEN attestation, branded calling display, real-time caller ID reputation monitoring, spam-label remediation, and direct carrier termination with hands-on calling strategy, in one accountable service.
How is this different from buying point tools separately?
Point tools each solve one piece — signing, monitoring, or termination — but hand off between vendors, which is where attestation gets stripped and accountability gets lost. TCC™ is delivered by one SHAKEN-authorized carrier end to end.
Why does calling strategy matter if the technology is in place?
Because the analytics engines that label calls score behavior, not just credentials. Too many calls from one DID, aggressive retries, or the wrong local-presence setup will get a number flagged even when it's fully authenticated. Getting the strategy right is as decisive as the technology behind it.
What does QVD actually advise on?
Your dial plan and DID footprint, volume and pacing per number, retry cadence, when local presence helps versus when branded display is the better play, list hygiene and consent, and how carriers and analytics providers will read your traffic. We revisit it as your program changes.
Who is Trusted Call Completion® built for?
Legitimate outbound teams — call centers, BPOs, healthcare, financial services, and fundraising organizations — that depend on answer rate and need every part of the call path accounted for, not just a caller ID fix.
What kind of results has Trusted Call Completion® produced?
Measured against clients' existing carriers in controlled A/B tests, Trusted Call Completion® clients see a 38% average answer rate lift; Branded Calling ID™ on its own produces a 15% lift.
Does adding Branded Calling ID™ increase the lift further?
Yes. TCC™ clients typically see a 38% average answer rate lift on its own; adding Branded Calling ID™ takes that up to 50% for clients who pair the two. We'll talk through whether that combination fits your program as part of a consultative approach — model both scenarios on the answer-rate lift calculator.
Talk to a SHAKEN-authorized carrier
Get more of your calls signed, delivered, and answered. Our team typically responds within 24 hours.