Frequently asked questions
Answers to the questions teams ask most before getting started with QVD.
What is QVD?
Quality Voice & Data is a SHAKEN-authorized telephone carrier and CTIA-authorized Branded Calling ID partner based in Aurora, Nebraska. We help legitimate outbound calling businesses protect their phone number reputation and get more calls answered.
What is Branded Calling ID?
Branded Calling ID displays your verified business name, logo, and call reason on the recipient's phone screen before they answer, so your calls are recognized instead of ignored or flagged as spam.
Why is my number showing up as Spam Likely or Scam Likely?
Carriers and call-blocking apps score phone numbers based on call volume, answer rates, and complaint signals. QVD monitors your numbers for these labels and works to remediate and protect your caller ID reputation.
What is STIR/SHAKEN A-level attestation?
STIR/SHAKEN is the industry framework carriers use to verify that a call's caller ID hasn't been spoofed. A-level attestation is the highest trust level, and QVD helps legitimate outbound callers qualify for it.
Is my data secure?
Data is encrypted in transit and at rest, and access is scoped per user so people only see what they need.
How do I get started with QVD?
Contact our team for a consultation. We'll review your current call delivery and caller ID reputation and recommend the right mix of carrier termination, monitoring, and Branded Calling ID for your business.