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Voice Infrastructure

SMS/MMS Messaging

Customers expect to text the businesses they call. QVD text-enables any landline, DID, or toll-free number and offers full SMS/MMS APIs to build messaging into your workflows.

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Text-enable any number

Turn an existing landline or toll-free number into a two-way messaging line without changing the number.

  • Landlines, DIDs, and toll-free numbers all supported
  • Two-way SMS and MMS on the same number you already call from
  • No new number for customers to learn
  • Works alongside your existing voice traffic

Getting a number text-enabled

  1. Identify the number

    Tell us which landline, DID, or toll-free number needs messaging.

  2. Enable messaging

    We configure SMS/MMS on that number without changing its voice service.

  3. Connect your workflow

    Wire the number into your CRM, support desk, or notification system through our APIs.

  4. Send and receive

    Your team texts from the number customers already call, in both directions.

Full messaging APIs

Send and receive SMS and MMS programmatically to fit your CRM, support, and notification flows.

SMS/MMS messaging: common questions

What does it mean to "text-enable" a landline?

It means adding two-way SMS and MMS messaging capability to a phone number that previously only supported voice — without changing the number or disrupting its existing voice service.

Can I text-enable a toll-free number?

Yes. Toll-free, local landline, and other DID numbers can all be text-enabled through QVD.

How do I connect messaging to my CRM or support tools?

Through QVD's SMS/MMS APIs, which let your team send and receive messages programmatically instead of through a separate messaging app.

Will texting from this number affect my existing voice calls?

No. Text-enabling a number adds a messaging channel on top of it — the number's existing voice service continues to work exactly as it did before.

Want customers to be able to text you back?

Talk to us about text-enabling your business numbers.

Schedule a consultation

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